We watch for new behaviours and share what we learn

The world spends too much time thinking and talking about new technology. We focus on people. Digital tools are changing the way we think and make choices. Understanding this change is the key to making better business and design decisions. We write and share something pretty much every day.

Find it here, or on Twitter.

Why Android users are less engaged with smartphones than iPhone users

Bridging the experience gap

Where’s the win/win in retail banking?

Going Mobile: Understanding & Winning the Mobile Consumer

Design principles for developing relevant, valuable services for mobile

7-day bank switching could fall flat

46% say it's not worth switching accounts - all banks are the same

Online Shopping Survey: Mortgages

How UK consumers shop online for mortgages

Exploring the context and potential of the African mobile market

Is Planet Earth ready for Windows 8?

Is the world ready for Windows 8? Our research findings

UX Strategy: The Brand Experience Gap

How experience design will help brands keep their promises

Online Shopping Survey: Travel

How consumers shop online for travel