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Videos

Here’s a collection of our most recent webinars presented by the Foolproof team.

Understanding the Changes in Mobile Consumer Behaviour.

In this webinar we delve deeper into the mind of the mobile consumer taking you through the four mobile personality types we identified in diary studies and quantitative research included in our Going Mobile study. Drawing on live examples and real market observations, we provide a framework that will help brands to win in the mobile space. Hosted by John Waterworth and Caroline Ahmed.
If you're having trouble viewing this video, try watching it on YouTube here: http://www.youtube.com/watch?v=nWjx_l906KA

Going Mobile: Understanding & Winning the Mobile Consumer

An introduction to today's mobile consumers, and the implications for businesses competing for first place in the fast changing mobile space, hosted by Ray McCune with Caroline Ahmed.
If you're having trouble viewing this video, try watching it on YouTube here: http://www.youtube.com/watch?v=z9S401Dbht8

UX Strategy: The Brand Experience Gap

In this webinar Tim Loo, UX Strategist, explores how in an increasingly complex and digitally centric world, consumers are quickly evolving their thinking and behaviour. Businesses are struggling to keep up, often failing to keep their brand and service promises.
If you're having trouble viewing this video, try watching it on YouTube here: http://youtu.be/fidw92oahdY
What is User Experience

The component parts of a user experience design strategy more

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Blog

Redesign your business for customers

How UX strategy can make your whole business more customer-centric more

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Case study

Nationwide Internet bank

“The entire plan/approach was designed around the customer engagement strategy developed with Foolproof.” more

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Blog

10 things still to fix in customer experience

A fresh look at the challenges still to face in experience design more

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