Recruitment: seeking non-rejecters of space travel

As all UX consultants should be aware, the quality of insight from your research is partly reliant on recruiting the right people to do that research with.

But this can sometimes be difficult; we’ve certainly had our fair share of weird and wacky recruits and we’ve fulfilled them all.

One of the more difficult recruits we had to complete was for high net worth individuals, willing to spend in excess of £200k on a week away. Oh and they had to have an interest in space travel!

We filled it though and that’s because we have a talented and experienced team who are also well connected to other professional recruiters.

I asked them how they make sure we recruit the correct people for research.

• Respondents are recruited in a professional manner in accordance with the MRS code of conduct and AQR guidelines

• We only work with reputable recruiters who, where possible, are IQCS trained

• Our recruiters work closely with us, the consultants, to make sure they have all the information they need and fully understand the brief

• For more tricky screeners we test with ‘dummy’ respondents to check for flow and misinterpretation before recruitment starts

• We’re in close contact with recruiters throughout the recruit to make sure everything is going to plan so we can pick up on potential problems early on and also make sure our clients are kept up to date on progress

• We’re on call throughout research and act quickly to replace respondents if they don’t appear to match the screener, even though they’ve come through screening

Meet our recruitment team
Harpal Awan
Siobhain Dunne
Claudine Stubbs

Further reading
Blog: Checklist for conducting research with motor impaired users

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