Services

We create and engineer digital products which deliver business and customer value.

SOLVE YOUR BIGGEST BUSINESS PROBLEMS

How we can help you

Understand opportunities

Understand opportunities

De-risk your investments by understanding them better.
Bring ideas to life

Bring ideas to life

Make the leap between strategy and execution.
Build digital products

Build digital products

Rapidly launch a product to market that works.
Optimise experiences

Optimise experiences

Sweat your existing assets and improve your performance.
Generate traction and deliver results

Engage, adopt, engineer

Engage and grow your customers

Engage and grow your customers

Stand out from the crowd when taking your products and services to market.
Drive adoption and change

Drive adoption and change

Get people adopting tools and technologies within your business by focussing on their needs.
Engineer scalable platforms

Engineer scalable platforms

Build and embed future-facing technologies and platforms into your business.
OUR CLIENTS

Who we do it for

Some of our recent and ongoing client relationships

Adobe
Playstation
Mitchells Butlers Logo v2
AXA Logo
TUI Airways Logo
Maersk
Unilever
Lloyds Bank
Experian
Shell
Suzuki
Screwfix Logo
Our partners

Platforms we support

This isn't an exhaustive list, just a selection of services we use most.

liferay 2
Partners 02
adobe v2
Partners 04 v2
Partners 05 v2 v2
Partners 06 v2
Partners 07
Partners 08
Partners 09
Partners 10 v2
Partners 11
Partners 12
Shell Fleet Hub interface
Our latest work

Shell Fleet Hub

We partnered with Shell to transform their Fleet Management platform. This has been deployed globally across 39 markets and benefits millions of customers. Read Case Study

our work

Projects and case studies

These case studies will tell you more about the kind of work we do, and how we approach it.

UCL
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Digital platform engineering

UCL

We partnered with UCL to design and build a new employee experience platform for managing HR and administrative activities, such as booking annual leave or updating personal details.

Shell Fleet Hub
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Digital platform engineering

Shell Fleet Hub

We partnered with Shell to transform their Fleet Management platform. This has been deployed globally across 39 markets and benefits millions of customers.

Nedbank
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Digital platform engineering

Nedbank

We worked side by side with Nedbank to undertake a radical end-to-end transformation of their technology and customer experience by taking a strategic, user-centric approach to design and technology.

Leading retailer
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DESIGN

Leading retailer

We partnered with a leading retailer to transform two of their tools that guide employee and customer experience through observational research and design.

Suzuki
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DESIGN & BUILD

Suzuki

We designed and built the end-to-end customer experience across Suzuki’s product lines. This resulted in an impressive increase in core sales indicators across each of the four sites we designed.

Global agricultural company
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Digital product design

Global agricultural company

We worked with our client to create a new vision of a single product, which started the journey of consolidating their mobile agricultural products into a single, multi-channel platform.

LBG
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service design

LBG

We helped Lloyds Banking Group design a service which allows customers to speak with mortgage advisors remotely from the comfort of their own home, or while using an interface in-branch.

Post Office
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DESIGN & BUILD

Post Office

Our digital design of two new products for Post Office brings to life their innovative new mortgage propositions. As part of the deliverable we produced a pattern library that can be re-used across their digital estate.

Petplan
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DESIGN

Petplan

Our 3-year experience design partnership with Petplan helps pet owners to make informed decisions about insurance for their beloved pets.

TSB
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DESIGN & BUILD

TSB

We translated TSB’s distinctive branding into a set of digital patterns for use across their digital estate. Then we helped tune the Bank’s main sales journeys for better customer experience and better commercial performance.

Sony PlayStation
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DESIGN

Sony PlayStation

We helped get more customers to use Sony PlayStation for content-on-demand services. Diary study research informed the prototype of a new user experience.

One Shot Immersive
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DESIGN RESEARCH

One Shot Immersive

We validated a product used to improve medical triage in war-torn and austere regions.

Avis
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DESIGN

Avis

We worked with Avis to improve the customer experience of the multi-platform booking journey for millions of Avis customers.

DBS
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Digital product design

DBS

We helped DBS design the world's first online treasury and cash management simulation platform. This tool improves financial decision mapping and making.

AXA XL
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Product innovation

AXA XL

AXA XL launched the world’s first insurance cover for autonomous vehicles. Design thinking and collaboration right across their business moved the product from whiteboard to launch in three months.

Global logistics company
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STRATEGY

Global logistics company

We helped a billion-dollar company deepen its UX capabilities. A shared vision for future customer experience has informed a roadmap for investment and improvement over several years.

Global broadcast media company
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DESIGN RESEARCH

Global broadcast media company

We helped a giant global broadcaster get a clear picture about listening and viewing behaviours during an important time-of-day.

TfL
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INTERFACE DESIGN

TfL

We designed the user interface for TfL’s self-serve ticket machines. From sketching to physical prototypes through to production-ready design we delivered an experience used by millions to keep London moving.

Cydar
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DESIGN

Cydar

We went into the operating theatre with Cydar Medical in the extraordinary context of live surgery. Our work covered sketches, wireframes and the interface design of the platform for use by surgical practitioners.

Stock trading major
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DESIGN

Stock trading major

We built a design team for a well-known online trading and financial spreads player. A year-long push improved user experience and speed-to-market.

Get in touch

If you have a brief you’d like to talk to us about

Contact Ed Walker, Business Development Director on ed@foolproof.co.uk.