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With a rapid growth in web enabled smart phones making internet banking via mobile ever the more popular, what has been the perceived impact on security and convenience when it comes to using Two Factor Authentication (2FA) devices alongside a mobile?
Consumer champions Which? have published their research on online bank security which amplifies some of the issues highlighted in Roger Smithers’ blog of last week on Two Factor Authentication.
Internet banking security is a hot topic and a primary concern for both the financial industry and consumer alike.
We’ve done a lot of user research recently and found that fears centre around potential loss of funds, the personal intrusion and the inconvenience of having to deal with the problem.
The Foolproof team headed to the Isle of Wight festival last month to test out the idea of contactless PayPass™ wristbands for MasterCard®.
The concept is amazing; a preloaded wristband that festival goers can load with money prior to and during an event. All payments are then made via the wristband, via a simple contactless payment at the terminal.
Festival goers in the VIP area at the recent 2011 Isle of Wight Festival put the UK’s first ever MasterCard® PayPass™ prepaid contactless wristbands to the test and rated them as a must-have for future live music events.
Last week’s news that Banks have decided not to fight claims that they mis-sold Payment Protection Insurance (PPI) is a signal that they are prepared to accept the huge cost of compensating customers who have bought a product which is not suitable for their needs.
We first documented the confusion and anger PPI caused for customers in our Online Shopping Study on Personal Loans back in 2005. In the research we followed a group of potential loan customers through the process of searching, choosing and applying for a personal loan.
The news that Aviva are to trial a ‘positive comments only’ feedback filtering service that links into social media raises some interesting debate about ‘authenticity’ and the responsibility that Brands need to demonstrate if they want to participate in our social networks.
This new paper from IBM explores how to build a successful multi-channel programme. It draws on some insights and data from our OSS Mortgages research and is admirable for two reasons:
On the face of it, this new case study for Direct Line could seem run-of-the-mill. Direct Line very sensibly wanted us to gather user requirements and ideas before they embarked on a redesign of their ‘On the Road’ iPhone app.
But what’s important is how we did it.
I need to buy luggage and I’m in a hurry. I don’t have a great deal of time to do research and I’m not familiar with the common brands. What do I do?
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