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Smart meters represent a fork in the road for energy suppliers; engage with customers now and build value-added experiences that re-energise the supplier-consumer relationship, or do nothing and run the risk of third parties exploiting customer data and further eroding brand loyalty.
This white paper on smart meters explores potential applications of smart meters, and the opportunities this rich data source could create beyond basic energy consumption monitoring. A number of scenarios were presented to typical UK energy consumers to explore their potential impact.
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