Nikki Lamb

Senior Account Manager

I’m a Senior Account Manager at Foolproof, working within a portfolio team that looks after some of our most long-standing clients. It’s my responsibility to manage and develop relationships with those clients, which means understanding what they are trying to achieve within their business as well as the problems they need to solve for their customers.

This knowledge helps me work together with our studio to find the right blend of skills and expertise to design the right approach to meet our clients’ brief and see that project through to completion. Working with the team, I represent my clients internally, continuously ensuring their voice and objectives are heard at every stage of the project. I’m passionate about experience design, and for me, that’s not just the solutions we create for our clients, but also the experience our clients have working with Foolproof.

I love building client relationships and have worked in client services for nearly 9 years. Before joining the Foolproof Group I held a senior position at a Recruitment Process Outsourcing provider, managing a multinational private sector client account.

Outside of work I have two energetic daughters who keep me well and truly on my toes. When I’m not joining in with the daily rendition of “Let it Go” from Disney’s Frozen I try to find time for my two other interests, music and wine (in that order).

Photo of Nikki Lamb at her desk
Nikki Lamb, Account Manager
"I represent my clients internally, continuously ensuring their voice and objectives are heard at every stage of the project"

Client services

Based in the UK