Oliver Yeates

Senior Account Manager

As a Senior Account Manager at Foolproof, I’m responsible for making sure the right team is brought together to meet the objectives of a project brief and ultimately to ensure we create something which has a positive impact on the client business and its customers.

I feel privileged to be able to help clients create amazing customer experiences and customer-centric products through the world-class design and research work we do. I’ve always tremendously enjoyed brainstorming ideas with people to improve things and find new ways of approaching problems. To be able to do this with in the field of experience design is something I’m really excited about.

I spent several years working in digital marketing before joining Foolproof, mainly focusing on large telecoms and retail clients. It was during that time I first became aware of and interested in user experience.

I’m fascinated by how many of today’s most successful products and businesses differentiate themselves through amazing customer experiences, whatever shape those take. Doing right by users and making sure that great experience sits at the core of any business is something I’m very passionate about and I try to communicate this in the work I do.

Outside of work, I’m a keen sportsman, swimming and playing tennis regularly. I love to travel and discover new places whenever I get the chance too. Oh, and I’m definitely a ‘foodie’.

"I’m responsible for making sure the right team is brought together to meet the objectives of a project brief"

Client services

Based in the UK