Watching for new behaviours and sharing what we learn

We focus on people. Digital tools are changing the way we think and make choices. Understanding this change is the key to making better business and design decisions. We write and share something pretty much every day.

      Infographic- Mobile and brand perception

      By Foolproof 08 Aug 2012

      Many people still see mobile as an experimental channel. Our Going Mobile research and infographic recently published by Econsultancy illustrate the risks to brands associated with having bad mobile apps or services.

      Tags: Brand & marketing, Mobile & smart devices

      Olympic ticketing- What went wrong

      By Tom Wood 06 Aug 2012

      The discontent surrounding ticketing for London 2012 has grown throughout the lead up and booking process into the Olympic Games themselves. In this post Tom Wood examines how the story unfolded and what could have been done to improve the online ticketing process for consumers.

      Tags: Brand & marketing

      Digital Creatives at the Hot Source 7x7

      By Foolproof 02 Aug 2012

      Hot Source is a community collective of digital creative in and around Norwich. The 7x7 event was a short-form talk format with diverse subjects from Minecraft to Google author profiles.

      Tags: Foolproof news

      The UX of contactless payment systems

      By Foolproof 24 Jul 2012

      As contactless payment systems enter the mainstream, more and more event organisers are using it as an alternative to cash or card. However, communicating the product clearly, and understanding the customer’s needs are keys to its success.

      Tags: Mobile & smart devices, UX design & practice

      List recruitment: Pros and cons

      By Rhodri Coleman 19 Jul 2012

      Using a list of customers provided by the client is one approach used to recruit respondents for research. This recruitment style can be extremely effective as long as you consider a few crucial points.

      Tags: UX design & practice

      Multi-screen gaming experiences

      By Philip Morton 17 Jul 2012

      Multi-screen gaming was a major theme at E3 and it’s clear that adding a second screen or device to a digital experience opens up a multitude of new gameplay options. However, if UX pitfalls aren’t managed well, businesses won’t be able to capitalise on the potential of multiple screens.

      Tags: Games & gaming, Media

      Design principles I learnt in Tokyo

      By Foolproof 10 Jul 2012

      Visiting Tokyo to conduct user research provided a continuous source of inspiration from a user experience design perspective. The attention to design detail in the city was amazing and provided many learnings for design.

      Tags: UX design & practice, International

      NFC in the user experience - Foolproof home movies

      By Tom Wood 05 Jul 2012

      NFC is a technology that allows information to pass between a phone and a physical object by the motion of tapping. This post contains two short videos which focus on NFC and two possible uses for this emerging technology.

      Tags: Mobile & smart devices, Technology

      Foolproof arrives in NMA Top 100

      By Peter Ballard 03 Jul 2012

      Foolproof ranked number 20 in the New Media Age Top 30 Design & Build Agencies and 71 overall in their Top 100 Interactive Agencies. This marks a change in how experience design as a discipline is viewed by the digital design world.

      Tags: Foolproof news

      Contactless payment wristbands a festival hit

      By Foolproof 29 Jun 2012

      Since we first tested MasterCard® PayPass™ prepaid contactless wristbands at the Isle of Wight Festival, nearly a fifth of visitors to the 2012 event are reported to have used the technology.

      Tags: Financial services, Technology

      Advantages of in-field international research

      By Foolproof 26 Jun 2012

      The web prompts companies of all sizes to consider a wider range of international audiences. There are advantages to conducting face-to-face interviews, but don't underestimate the additional ethnographic value of being in-the-field.

      Tags: International

      Meeting with Dave Gray

      By Tim Caynes 26 Jun 2012

      When Dave Gray announced he was coming over to London, I thought there was probably a way we could facilitate some kind of meetup, whereby we could invite a few folks over for a bit of a chat.

      Tags: Foolproof news

      Why market segmentation is not the same as personas

      By Foolproof 19 Jun 2012

      Market segmentation is primarily a marketing tool and its purpose is to identify different groups of customers (or potential customers). Personas also represent groups of real customers but their use is quite different. This post looks at when you should use each of these methods.

      Tags: UX design & practice

      The challenges of B2B User Experience

      By Rob Gillham 19 Jun 2012

      User experience design in the B2B domain is falling behind that of B2C, with internal systems that are time consuming to use and provide a poor user experience. This post addresses the challenges facing B2B organisations and UX consultants when tackling these systems.

      Tags: UX design thinking, Business to business

      The challenges of cloud gaming

      By Philip Morton 14 Jun 2012

      Cloud gaming was a hot topic at the E3 conference and has a number of advantages for consumers, such as a lower cost and instant access to games. However, there are also a number of user experience challenges to overcome in order for it to truly revolutionise the games industry.

      Tags: Technology, Games & gaming

      Connected TV: The Future of Content Discovery

      By Foolproof 12 Jun 2012

      Connected TV brings some marvellous opportunities for innovative new viewing experiences. Enhancing content discovery will be a key consideration when designing new viewing experiences in order for viewers to find relevant content without feeling overwhelmed.

      Tags: Technology, Media

      E3 2012: a round-up

      By Philip Morton 11 Jun 2012

      E3 2012 was the dip before an uplift in terms of the gaming industry’s cycle but included plenty of insight on the console manufacturers priorities. Multiscreen gaming experiences and cloud gaming saw more attention than before, while mobile and social gaming also featured on the periphery.

      Tags: Games & gaming

      The connected audience: TV's Kodak Moment

      By Foolproof 07 Jun 2012

      With the introduction of ‘second screens’ there is no longer a clearly dominant mode of TV consumption. With limited free time and virtually unlimited choice, creating a differentiated user experience is becoming the strategic imperative for broadcasters.

      Tags: Technology, Media

      Happy rebirthday UXPA

      By Tom Wood 06 Jun 2012

      We were delighted to hear that the UPA have changed its name to the User Experience Professionals’ Association (UXPA). The name change represents the move of user experience from a peripheral discipline to one of central importance to consumer industries.


      User control and responsive design

      By Foolproof 01 Jun 2012

      When implementing effective responsive designs there are a number of points to consider. With people using their mobile devices for an increasing number of tasks you can no longer distinguish between mobile and desktop content making responding to the user’s real world context a complex task.

      Tags: UX design thinking, Media

      The NEXT big thing at Digital Shoreditch

      By Tim Caynes 31 May 2012

      At Digital Shoreditch 2012 Tim Caynes talked about mobile wallet design, prompting discussions around the probable futures for mobile payment systems, NFC implementations, and winners and losers in the mobile payment land-grab.