Watching for new behaviours and sharing what we learn

We focus on people. Digital tools are changing the way we think and make choices. Understanding this change is the key to making better business and design decisions. We write and share something pretty much every day.

      New behaviours: spontaneity

      By Orla Hennessy 12 Feb 2015

      Post 3 in a photo ethnography study of how technology is subtly changing human behaviour. This post explores the theme of Spontaneity.

      Tags: Mobile & smart devices, Technology, Consumer behaviour

      New behaviours: distraction and immersion

      By Tom Wood 03 Feb 2015

      Post 2 in a photo ethnography study of how technology is subtly changing human behaviour. This post explores the theme of Distraction and Immersion.

      Tags: Mobile & smart devices, Technology, Consumer behaviour

      How the responsive web is redefining the role of a visual designer

      By Danielle Binns 27 Jan 2015

      You can’t help but notice that designing responsive websites has quickly become the industry norm. But what’s perhaps less obvious, is that this is forcing visual designers to adapt and try out new practices.

      Tags: UX design & practice, UX design thinking


      By Leslie Fountain 22 Jan 2015

      Over the last year or so there have been a number of agency buyouts in both the UK and the US which has helped fuel an ongoing debate about the future of the agency model. Leslie Fountain explains why she believes the agency isn't dead.

      Tags: Experience design

      Photo ethnography: new behaviours

      By Foolproof 20 Jan 2015

      Technology is enabling a subtle shift in human behaviour. We set out to document these new behaviours through photo ethnography. What emerged was five themes which we think point to how technology is changing behaviours.

      Tags: Mobile & smart devices, Technology, Consumer behaviour

      Foolproof acquires creative technology agency Knit

      By Peter Ballard 14 Jan 2015

      This week we announced our acquisition of Knit, an award-winning creative technology company.

      Tags: Technology, Foolproof news, Knit

      From Uni to UX

      By Foolproof 06 Jan 2015

      Making that transition from university to the world of UX can be a bit daunting. Duncan talks about his experiences and provides a bit of advice for the next generation of UXers

      Tags: UX jobs & skills

      Interview: From research consultant to designer

      By Foolproof 22 Dec 2014

      Interview with Matt Radbourne on his career transition from UX consultant to designer.

      Tags: UX jobs & skills

      Why experience design is a team sport

      By Leslie Fountain 19 Dec 2014

      Leslie Fountain's presentation from NUX3 in Manchester talking about why experience design is a team sport.

      Tags: UX jobs & skills, UX design thinking

      World Usability Day 2014: engagement

      By Foolproof 15 Dec 2014

      We welcomed friends and peers from local universities and meet-up groups into our three offices for World Usability Day. It’s always one of the highlights of our calendar year – and this year was no different.

      Tags: Foolproof news

      12 tips for retailers for improving the Xmas experience

      By Foolproof 12 Dec 2014

      We’ve entered into the spirit of festivities and had a quick whip round to compile this list of top tips for retailers looking to create a cracking experience for customers this Christmas.

      Tags: Mobile & smart devices, Experience design, Consumer & retail

      Retail Banking Singapore: Shopping for personal credit

      By Foolproof 08 Dec 2014

      This report examines the way in which Singapore consumers find, evaluate and make decisions on credit cards and personal loans. It also raises pertinent questions which may influence the way Singapore retail banking develops in the future.

      Tags: Mobile & smart devices, Financial services, Experience design

      How Singaporean banks can optimise their online offering

      By Samantha Yuen 02 Dec 2014

      Digital banking in the ‘little red dot’ has evolved from basic online. Yet bank websites remain nothing more than sales channels saturated with products intent on acquiring customers instead of retaining them.

      Tags: Financial services

      Quiet Riots: an interesting new resource for customer experience design

      By Foolproof 25 Nov 2014

      Quiet Riots is a place for customers to express their issues about a product or a service and to get together in hope of changing the future of that experience. The app could be a useful tool for brands which are serious about understanding and improving their customer experience.

      Tags: Mobile & smart devices, Consumer & retail

      Near-field communications: is it finally time?

      By Tom Wood 20 Nov 2014

      Many technologies start life as a solution looking for a problem. It’s the moment when a problem, a real-world user need, finds its solution in a technology that things can start to change. Is NFC at that tipping point or will we see another flurry of poorly planned and poorly executed solutions?

      Tags: Mobile & smart devices

      Operation OpenStreetMap

      By Joe Duffy 14 Nov 2014

      Our clients’ desire to gain an understanding of user behaviours and emerging markets gives us the opportunity to conduct research in some amazing places. So when we were introduced to OpenStreetMap we soon found a way to harness the global knowledge of our co-workers and map some of the weird and wonderful locations we've visited over the years.

      Tags: Foolproof news

      Tactics for crafting your UX portfolio

      By Orla Hennessy 13 Nov 2014

      A great UX portfolio showcases your projects in an engaging way while succinctly describing your approach and design thinking. Here are some tips for crafting your portfolio.

      Tags: UX jobs & skills

      John Lewis: 150 years of retail experience design

      By Foolproof 07 Nov 2014

      As part of the 150 year celebrations earlier this year, John Lewis set up JLABS, a technology incubator for start ups. 150 years on and John Lewis is proving that it is still a leader in retail experience design


      TSB has designs on a better banking experience

      By Peter Ballard 06 Nov 2014

      Banking may not seem the most likely industry in which to find a brand doing something completely different in digital. But it’s exactly this challenge that TSB is tackling head-on by embracing the needs of customers.

      Tags: Financial services, Experience design

      Beacons: a disappointing start for an emerging technology

      By Irene Infante 31 Oct 2014

      Beacons look like a useful new technology but (as with so many new technologies) early implementations have so far failed to create value for customers – focusing instead on commercial novelty.

      Tags: Mobile & smart devices, Technology

      World Usability Day 2014

      By Foolproof 24 Oct 2014

      We are always keen to open our doors to the next generation of user experience professionals. World Usability Day provides a great opportunity to play host to students and anyone who is interested in making a career in experience design.

      Tags: Foolproof news