Self-service experience principles

by Foolproof

More consumers are turning to digital platforms that allow them to conveniently ‘do-it-themselves’. Brands should grasp this opportunity and invest in a well-designed self-service experience that understands the needs of the user.

Brands should grasp this opportunity and invest in a well-designed self-service experience that understands the needs of the user.

In this presentation, I’ll provide you with the key principles that make a great self-service experience, alongside a number of best practice examples from different industries.

If you are having problems viewing this presentation, try watching it here on Slideshare: http://www.slideshare.net/Foolproof_ux/selfservice-experience-design-principles

What do you think?