Design support

We work in close collaboration with digital design agencies and internal creative teams to ensure user needs are represented throughout the development process.

Overview

Customer needs and preferences are often overlooked as projects move into the later stages of development.

Flexibility and compromise are important, but this can jeopardise the overall success of the project if customer needs don’t remain front of mind. We work alongside your design agency and internal stakeholders to keep development trade-offs ‘honest’.

Our support during the design phase helps your team remain focused on delivering a ‘best in breed’ customer experience. We can work with them to solve usability and accessibility bugs as they arise.

Features and benefits:

• Ensures customer needs remain visible throughout the design and build
• Assesses design and technical trade-offs against customer needs
• Contributes to a ‘right-first-time’ launch.
• Reduces the need for costly post-launch fixes or rework

Find out more about design support, contact info@foolproof.co.uk

• The UCD process explained

  

  A best practice approach that reduces costs and risks by placing customers
  at the heart of the
  design process.

  Read more »

• Research facilities

  

  We provide access to specialist research facilities and tools in our offices in London and Norwich: focus group rooms, user testing and eye-tracking facilities.

  Read more »

• Case studies: NU

  

  "Foolproof's expertise and experience in understanding how consumers buy financial services online was invaluable"
  – NUL Internet Manager

  Read more »