An illustration of an autonomous vehicle on the street
EXPERIENCE STRATEGY

Autonomous vehicle insurance by design

Our product strategy and design collaboration with AXA XL enabled them to conceive and launch an innovative global product in less than 3 months.

The challenge
  • How do you design a product which is a world first?
  • How do you get a traditional organisation to act more like a start up?
  • How do we move a team from a product-led mindset to end-to-end service thinking?
Approach
  • Product strategy workshop to identify what 'autonomous vehicle insurance service' would look like.
  • Distillation of key ideas into a market-ready product in 3-months. 
  • Worldwide product launch and creation of an autonomy global centre of excellence.
Client

Global insurance provider

Project type

Innovation & product strategy

How do you invent the future? You design it

Autonomous vehicles are an exciting new technology which attract lots of media interest. What’s had less attention are the implications for the insurance industry. What new or changed risks do autonomous vehicles represent, and how will the industry underwrite these? Whatever advances happen in the vehicles themselves, the sector can’t move forward until insurance is available for them.

AXA XL asked Foolproof collaborate on product strategy using design thinking. It was the first time AXA XL had used this approach for new product development.

 

XLC design thinking workshop

Commitment, alignment, action!

Our client sponsor realised that if the product was conceived and specified without early participation by all the business areas needed to bring it to market then we would lose momentum and encounter blockages late in the process. She was tireless in persuading each business unit to field someone into the initial workshops who could speak for their area and collaborate on solutions.

We brought together participants from all over the globe and from every part of the business that would have a hand in developing the product. AXA XL’s autonomy partners, Oxbotica, also joined us to share what they had learned about technologies and marketplaces relating to vehicle autonomy.

Stepping out of the world of insurance

We started by looking at how other markets have been disrupted and how successful companies develop value propositions for today with an eye on building assets and capabilities for the future. In other words, who else has tackled a challenge like this? And what can we learn from their approach?

A senior stakeholder talking about our service blueprint for the autonomous insurance product

And then stepping back in

By analysing the state of the market today, then understanding customer needs in the future, the group were able to develop a plan for how a service offering would develop as autonomy was adopted across different industries and commercial contexts.

“I’ve never attended a workshop where everyone stayed so engaged throughout the two days and were really determined to develop a concrete deliverable. The outcome is a testament to the trust and commitment of everyone involved, and they have put their names to a world’s first.”
Adrian CoplandAXA XL

A changing world needs new answers

The team’s strategy was for a service that will develop in three phases across a number of years as vehicle autonomy spreads across the world. The first phase was completed within three months when AXA XL unveiled its first insurance offering in this space in late 2018.

As heritage companies find themselves competing with small agile organisations it’s vital to find and embrace new approaches to stay relevant in a fast-paced world and get the right products to market quickly. By thinking of the problem in a different way and engaging a new approach to product design, AXA XL were able to produce a service offering from scratch and move to launch in under three months.

Adrian Copland of AXA XL and Tim Loo of Foolproof share the story of this project at the Festival of Marketing in London.
  • Activities

    Stakeholder workshop, experience strategy, product strategy, strategic road mapping.

  • Delivery

    One x two day client workshop with retained contact over three-months until product launch.

Related case studies

View All
Global broadcast media company
A graphical cityscape with a broadcasting tower and data points from individuals
DESIGN RESEARCH

Global broadcast media company

We helped a giant global broadcaster get a clear picture about listening and viewing behaviours during an important time-of-day.

Global logistics company
A globe illustrating the interrelation between places
EXPERIENCE STRATEGY

Global logistics company

We helped a billion-dollar company deepen its UX capabilities. A shared vision for future customer experience has informed a roadmap for investment and improvement over several years.

Post Office
Post Office Mortgages interface
DESIGN & BUILD

Post Office

Our digital design of two new products for Post Office brings to life their innovative new mortgage propositions. As part of the deliverable we produced a pattern library that can be re-used across their digital estate.